Newcourse Communications – Business Analyst – Full Time

Job Summary:

Newcourse Communications, a financial services and printing company in Nashville, TN., has an opening for an experienced Business Analyst to help support enterprise applications to our growing business. They will be the interface between our business clients and current technical/programming staff, helping provide product and service information and resolving technical issues for our customers.

Job Responsibilities:

• Handle customer inquiries and complaints
• Lead weekly client meetings and maintain project log
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in data processing and printing preferred
• Mortgage Servicing or Banking background a plus
• Ability to build rapport with clients (Business to Business)
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

 

If interested, please contact Karen DeCarufel at karen.decarufel@newcoursecc.com

Duties

  • Jobs sumary
  • Location: Nashville, TN, United States
  • Career Level: Mid Career (2+ years of experience)
  • Education: Not Specified
  • Job type: Full Time
  • Positions: 1