Change, PM and Simplified Process Improvement Programs – Gajan Rajpal & Craig Stevens

Process Improvement is all about implementing changes; many times these are small, requiring no project management. However, other improvements require major changes that become projects. The biggest problem with many of the process improvement programs is that you need a degree in statistics or engineering to understand them. However, it does not have to be that way. During this presentation, we will apply a simple three-phase Process Improvement process using PM, LEAN, Six Sigma, and TQM approaches to real Healthcare examples as applied by University of Tennessee’s Industrial and Systems Engineering Department.

Gagan Rajpal is a Ph.D. Candidate in the department of Industrial and Information Engineering at The University of Tennessee. His area of interest and research is healthcare. He spent over a year as an intern East Tennessee Children’s hospital, leading several projects in different departments of the hospital. His dissertation is on Developing a Forecasting & Reimbursement Model for Hospitals & Physicians.


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