Franke Foodservice Systems Americas, Inc. – Project Manager II – Full Time

The Project Manager II will manage all aspects of key projects including overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.


  • Manages day-to-day project development from initiation to completion; this will require discretion and ability to utilize independent judgement.
  • Documents project scope. Tracks and reports project progress on a consistent and accurate basis.
  • Organizes major project assignments in logical, cost effective, and measurable steps.
  • Coordinates with Sales Management to provide consultation to customer. Recommends solutions, implementation, and deployment within project life-cycle, as necessary.
  • Acts as point-of-contact and subject matter expert on behalf of the company.
  • Responsible for continuous improvement of overall project coordination and administration.
  • Formulates, interprets, and/or implements standard operating procedures for the department.
  • Follows general guidelines and standard operating procedures but has authority to deviate in the best interest of the company.
  • Investigates and resolves issues on behalf of the customer and company.
  • Coordinates cross functional activities.
  • May find, qualify and hire subcontractors and vendors. Understands the bidding/estimating process and know how to effectively negotiate with subcontractors and suppliers.
  • Ensures 100% project execution and timely closure, achieves high customer satisfaction and maintains excellent customer relations.
  • May train and mentor Project Managers, Subcontractors and Project Coordinators.
  • Evaluates, and/or address deficiencies in the technical knowledge of the project management and sales team. Holds appropriate training and communication programs as needed.
  • Acts as a mentor to Project Manager I and/or Customer Service Associates.
  • May provide training following project deployment.
  • Document lessons learned after project completion.
  • Other duties as assigned.
  • Reliable attendance is a must.
  • Some travel may be necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Customer Service — Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers – Knowledge of computer hardware and software, including applications and programming.
  • Design – Knowledge of design techniques, tools, and principals involved in productions of technical plans, blueprints, drawings, and models
  • Language Skills: Intermediate Skills – Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Mathematical Skills: Basic Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
  • Reasoning Ability: Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Computer Skills: Microsoft Word, Microsoft Excel, order processing systems, project management related systems.
  • Other Knowledge/Skills: Attention to detail, Problem Solving, Customer Service, Technical Learning, Time Management, Conflict Management, Process Management, Written Communications, Negotiating, Organizational & Multi-tasking, knowledge of MEP trades from basic to advanced


  • Bachelor’s degree preferred, but not required
  • Three years’ prior related work experience.
  • Or combination of education and experience may be considered.


Does not supervise staff.

What we offer you:
We offer a competitive salary (including bonus potential), a rich benefits package including health, vision, dental, 401k match, paid PTO, on-site clinic, on-site fitness center and much more.

About Franke
Franke is a world leading provider of products and solutions for residential kitchens, professional foodservice and coffee preparation established in 40 countries. At Franke, we want to make everything we do wonderful – from what we manufacture and design, to the way we deal with our partners, customers and each other.

Franke Foodservice Systems is the world’s leading provider of kitchen equipment, supplies and a broad range of services for leading restaurant chains. Serve up wonderful moments with our foodservice Systems.

Additional information can be found at:

Contact Brooke Pope at


  • Jobs summary
  • Location: Smyrna, TN, United States
  • Career Level: Mid Career (2+ years of experience)
  • Education: Bachelor's Degree
  • Job type: Full Time